Privacy Policy

1. About this policy

This policy applies to personal information we collect through our website, when you contact us for a quote or service, when you engage us as a client, and through any other interaction you have with our business.

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of that information in accordance with this policy.

2. What information we collect

We may collect the following types of personal information:

• Contact details: your name, postal address, physical address, email address, and phone number.
• Property information: the address and details of the site where electrical work is to be performed, including access information and property details relevant to the work.
• Service information: details about the electrical services you request, including quotes, job history, and photographs of work sites (before, during, and after completion).
• Payment information: billing details, bank account information for payment or refunds, and transaction records. We do not store full credit card numbers.
• Identification information: where required, proof of identity or authority to instruct work on a property.
• Correspondence: records of communications between you and us, including emails, text messages, and call notes.
• Website usage data: information collected automatically when you visit our website, such as your IP address, browser type, pages visited, and referring website (via cookies and analytics tools).
• Employment information: if you apply for a role with us, we collect information contained in your application, CV, references, and any background checks.

3. How we collect your information

We collect personal information:

• directly from you when you contact us, request a quote, engage our services, or submit an enquiry through our website;
• from third parties such as property managers, real estate agents, builders, or other tradespeople working on the same project, where they engage us on your behalf;
• from publicly available sources, such as the companies register or LINZ property records, where relevant to the work;
• automatically through our website via cookies and similar technologies; and
• from referees and background check providers if you apply to work with us.

4. Why we collect and use your information

We collect and use your personal information to:

• provide quotes and carry out electrical services you have requested;
• communicate with you about your job, including scheduling, updates, and follow-up;
• issue invoices and process payments;
• comply with our legal and regulatory obligations, including those under the Electricity Act 1992, Electricity (Safety) Regulations 2010, Health and Safety at Work Act 2015, and record-keeping requirements for Certificates of Compliance (CoC) and Electrical Safety Certificates (ESC);
• maintain records of work performed for warranty, insurance, and audit purposes;
• respond to enquiries and complaints;
• improve our services and website;
• send you information about our services where you have opted in, and you can unsubscribe at any time; and
• assess job applications and manage our workforce.

5. Who we share your information with

We do not sell your personal information. We may share your information with:

• Our staff and contractors who need it to perform the work or run our business;
• Regulatory bodies such as WorkSafe NZ, the Electrical Workers Registration Board, and network companies, as required by law;
• Network and lines companies where connection, disconnection, or reporting is required;
• Council and building authorities where work requires a building consent or inspection;
• Our suppliers and subcontractors engaged to assist with your job;
• Our accountants, auditors, lawyers, and insurers where reasonably necessary;
• Payment processors and banks to process transactions;
• IT service providers who host our systems and data; and
• Other parties where you have consented, or where disclosure is required or permitted by law.

Some of our service providers (such as cloud storage or email providers) may store information on servers located outside New Zealand. Where this is the case, we take reasonable steps to ensure your information is protected by comparable privacy safeguards.

6. How we store and protect your information

We store your personal information in secure electronic systems and, where relevant, in paper files. We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, including through:

• password-protected systems and restricted access;
• secure cloud storage with reputable providers;
• staff training on privacy obligations; and
• secure disposal of records we no longer need.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Records relating to electrical work (including CoCs and ESCs) are retained in accordance with the minimum periods required under the Electricity (Safety) Regulations 2010.

7. Cookies and website analytics

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site. Cookies are small files placed on your device. You can set your browser to refuse cookies, but some parts of our website may not function properly if you do.

We may use analytics services such as Google Analytics to collect aggregated information about website usage. This information is not used to identify you personally.

8. Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you;
• Correct any information that is inaccurate, out of date, incomplete, or misleading; and
• Complain if you believe we have breached your privacy.

To exercise these rights, please contact us using the details below. We will respond to your request within 20 working days. There is no charge for making a request, although we may charge a reasonable fee for providing copies of information in certain circumstances.

9. Direct marketing

If you have opted in to receive marketing communications from us, you can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Making a complaint

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909
• Email: enquiries@privacy.org.nz

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the "Last updated" date at the top will reflect when it was last changed. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Stones Electrical Contractors Limited

‍Email: enquiries@secl.co.nz

Phone: +64 4 296 1727

Address: 7 Epiha Street
Paraparaumu 5254